Last updated: 18/04/2024
Welcome to Visual Ascend! These terms and conditions ("Terms") govern your access to and use of our website and services.
By accessing this website and utilizing our services, you agree to be bound by these Terms. If you disagree with any part of these terms, please refrain from using our website and services.
The terms "we," "us," and "our" refer to Visual Ascend.
"You", “Customer” refers to the user or viewer of our website and services.
"Services", “Product” refers to the video marketing and related services offered by Visual Ascend.
We provide video marketing services tailored to SaaS companies, including but not limited to video creation, scriptwriting, storyboarding, editing, and animation.
All services are provided according to the specifications outlined in our service agreements and proposals.
Customers acknowledge that payments are for the assignment of talent and the provision of services rendered during the service period, and not for the delivery of specific quantities of any deliverables. Circumstances may arise that prevent the fulfilment of specific deliverable quantities; hence, subscriptions are charged on a per-service-period basis, with each period being one month in duration.
The services are charged at $20,000 monthly. The product includes a comprehensive suite of services, such as the assignment of a dedicated Marketing Strategy Team to provide a tailored video marketing plan, content and distribution strategy for the weekly video content produced by the creative team. The Content produced includes video editing, motion graphic animations with unlimited revisions. The service also includes access to Slack chat support.
The service plan is subject to modification, enhancement, or revision at the sole discretion by us. Customers are advised to regularly review the terms for updates.
Work delivered to the Customer will be deemed automatically accepted 48 hours after delivery, unless the Customer provides specific feedback or requests revisions within this timeframe. This policy is in place to facilitate the timely commencement of the next video, ensuring that Customers receive the highest quantity of content possible within their service plan.
Customers may cancel their subscription at any time. However, as the team is assigned to the account at the time of creation, no refunds are offered under any circumstances. In the event of a cancellation, we will ensure that the customer will continue to receive the service as promised until the end of the current billing cycle. Please note, there are no partial month refunds, and the cancellation will take effect from the next billing cycle following the cancellation request.
Customers must cancel their service at least seven days prior to the renewal date to avoid charges for the subsequent period. Failure to cancel within this timeframe will result in non-refundable charges due to the allocation of resources, such as assigned team and Animators.
Cancellation fees may apply depending on the stage of the project and the work already completed. These fees will be outlined in the service agreement.
The customer may also renew the subscription as the need arises and shall be charged from the date of renewal unless until exclusively specified by the company.